Delivery Policy

This policy should be read in conjunction with our Terms and Conditions of Sale. In the event of a conflict between this policy and our terms and conditions, our terms and conditions will apply.

How long will I have to wait for my order to be delivered?
We always try to process and dispatch stocked items on the same day or, at the very latest, the day after the order has been placed. It then normally takes our couriers between 1 to 3 days to deliver the order to a UK postcode. An e-mail is also issued (if an e-mail address has been given) to advise when the order was collected by the courier and when we expect it to be delivered. On average, more than 95% of our orders arrive on the given date. Some, however, may be susceptible to conditions outside of our control. On the few occasions when this happens, the order normally arrives on the following day. If an order has not arrived on the given date, or if you have any concerns about the delivery whatsoever, please contact our Customer Services Team on 01452 221443 (or e-mail customerservices@racking.com).

Can you give me an estimated delivery time?
Most of our orders are delivered using external couriers. Whilst we demand that all of our couriers uphold our own delivery commitments, there are a number of factors that may prevent them from doing so. The most significant is the driver's own work schedule which often needs to be revised to accommodate traffic delays and route changes. We do, nevertheless, track all of our orders and always try to notify our customers whenever we hear that there may be a delay to a delivery.

Do you offer a Next Day delivery option?
Yes. For customers who are in a hurry for their shelving we offer next day priority carriage for an additional charge (please see Delivery Costs page for full details). Orders need to be placed before 4pm for this service to be valid. Please select the appropriate option when ordering online or inform the person taking the order through the sales line.

Can you deliver at the weekend?
Yes. A Saturday delivery option is available for an additional cost of £10.00 +VAT. Please note: Saturday delivery orders need to be placed, and confirmed, with our Customer Service Team on 01452 221443 before 11:00 on the Friday preceding the selected Saturday. If we have agreed to deliver an order on a Saturday, and are unable to deliver on the specified day, we will refund the Saturday delivery charge but we will not otherwise be liable for any additional costs and/or damages.

If I place an order at the weekend or on a Bank Holiday when will I receive it?
Orders placed at the weekend or on a public holiday are dispatched on the next working day. Actual delivery times will then follow our standard delivery commitments.

Can you deliver to a non-UK mainland address?
Yes. We can deliver to a number of areas beyond the UK mainland, including Northern Ireland, the Shetland Isles, the Channel Islands, the Isle of Wight, the Isle of Man and the Irish Republic. Delivery prices to any area outside the UK mainland however may be subject to a surcharge but this charge will be advised at time of order. Please see our separate Delivery Costs page for further detail.

Can you deliver my order to an address different from the one listed on the invoice?
Yes. But we will require a landline number or an e-mail address to confirm and update the delivery details.

Can you deliver to my home address?
Yes. The majority of our orders are placed by commercial and industrial buyers but we stock a number of products that are equally suitable for use in the home or garage. Deliveries to home addresses, however, usually require a signature to confirm receipt of the order.

The steelwork for my shelving has not been delivered. What should I do?
Some of our shelving and racking products are packaged with the steelwork sandwiched between the shelves. This can give the impression that the steelwork is missing whereas it has, in fact, been packed like this to minimise any potential damage to the steel. Products packed in this manner include the following ranges: GS14C, GS25C, GS25C, and some products in the IS265C range.

A product is missing from my order. What should I do?
If the product is listed on the delivery note - but is missing from the delivery - then please telephone our Customer Services Team (on 01452 221443) who will arrange for the immediate dispatch of a replacement. If the product is not listed on the delivery note it will be delivered in a separate delivery.

There is some damage to my items. What should I do?
We constantly monitor our couriers to ensure that they are delivering our orders both promptly and carefully but, on occasion, some damage may occur to the products during transit. If the damage is noticeable at time of receipt then please write a comment describing the damage on the driver's delivery note and contact our Customer Services Team on 01452 221443 to request a replacement. If the package is extensively damaged - and the contents also showing some sign of damage - then please reject the delivery and contact us to rearrange the replacement of the whole order.

Are there any restrictions on a delivery?

  1. We can only deliver to the door of the delivery address.
  2. We cannot carry orders up stairs or use a lift.
  3. Our delivery drivers are not permitted to drive their vehicles off the road
  4. We do not deliver to PO boxes.
  5. Most of our orders are delivered on a pallet so please advise us at time of ordering if a pallet delivery is unsuitable.
  6. Pallet deliveries are a 'kerb side' delivery service only. The driver is not authorised to carry goods up or down steps or through a building. However, the driver can wheel the pallet truck (across a smooth surface) to try to get it as close to the delivery address as possible.
  7. The driver will not remove goods from the pallet or take the pallet away.

Subject to the above, our drivers and couriers will make every effort to deliver your order according to your requirements

Delivery Policy