Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Racking.com Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

Information collected by us

In the course of processing your order we collect the following personal information when you provide it to us:

  • Name, postal address, email address, telephone number, mobile number credit or debit card details.
  • Information concerning your marketing preferences.

Information collected from other sources

We also obtain personal information from other sources as follows:

  • Name and email addresses of business personal at your business address from Cardwell Marketing Ltd who provide data from business directories such as SIC code information and Thomson business directories.

Information we collect about you automatically each time you visit our website

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information if applicable, geographical location, domain name from which you access the internet, browser type and version;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
  • Information we may collect through the use of cookies (see our We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

    Who we are

    Racking.com Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

    The personal information we collect and use

    Information collected by us

    In the course of processing your order we collect the following personal information when you provide it to us:

    • Name, postal address, email address, telephone number, mobile number credit or debit card details.
    • Information concerning your marketing preferences.

    Information collected from other sources

    We also obtain personal information from other sources as follows:

    • Name and email addresses of business personal at your business address from Cardwell Marketing Ltd who provide data from business directories such as SIC code information and Thomson business directories.

    Information we collect about you automatically each time you visit our website

    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information if applicable, geographical location, domain name from which you access the internet, browser type and version;
    • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
    • Information we may collect through the use of cookies (see our cookie policy).

    How we use your personal information

    We use your personal information to:

    • To provide goods and services to you and your organisation (including through our website). 
    • For basic profiling purposes (so we can take account of your preferences - this is not automated decision-making.
    • To let you know about goods and services in which you may be interested. If you have registered with us or placed an order you will receive email and postal communications. You may choose not to receive these.  Where we are required by law to obtain opt-in consent to market to you we will do so.
    • Assist in making general improvements to our services and analyse how our services are used.
    • Carry out and administer any obligations arising from any agreements entered into between you and us.
    • Contact you and notify you about changes to our services and orders.

     Who we share your personal information with

    • We routinely share name, postal address, email address, telephone number, mobile number credit or debit card details with our third-party suppliers’. For a list of our third-party suppliers’ see Third Party List below. This data sharing enables us to deliver goods and services to you. Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

    We will share personal information with law enforcement or other authorities if required by applicable law.

    We will not share your personal information with any other third party.

    Whether information has to be provided by you, and if so why

    • The provision of name, postal address, email address, telephone number, mobile number credit or debit card details is required from you to enable us to deliver goods and services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

    How long your personal information will be kept

    • We will hold name, postal address, email address, telephone number, mobile number credit or debit card details for 6 years the period we are required to retain this information by applicable UK tax law.
    • We will hold name, postal address, email address, telephone number, mobile number for marketing purposes for a period of 4 years.

    Reasons we can collect and use your personal information

    As a business we rely in general on our legitimate interests in order to lawfully process your personal information.  We are processing your personal data in a business context and as part of a mutually beneficial relationship so we can provide you with the goods and services you want and to market you in accordance with your preferences – we need to process your personal data for these purposes and we have appropriate security and other safeguards in place.  On this basis given the nature of the personal data concerned we consider we are entitled to process the personal data concerned for our legitimate interests.

    In addition, where we have a contract with you we may need to process your personal information to perform the contract and this is also a lawful basis for our processing.

    We may also rely on your consent as the lawful basis processing where the law either requires us to obtain consent (e.g. for certain categories of electronic marketing) or where we as a marketing policy from time to time require your opt-in consent to marketing (notwithstanding our legitimate interests referred to above).

    Transfer of your information out of the EEA

    We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

    • To provide your name and address details so that our overseas suppliers can send you or your organisation the goods you or your organisation has ordered
    • To any outsourced service providers (currently such providers are in the UK – see Third Party List below).

    Such countries do not have the same data protection laws as the United Kingdom and EEA. We will ensure that any transfer of your personal information will be subject to the appropriate or suitable relevant safeguards (e.g. European Commission approved contract) where required under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

    If you would like further information please contact us (see ‘How to contact us’ below).

    Third Party Supplier List

    We provide data to those to whom we outsource the provision of services as follows:

    • We outsource the hosting of our website to an IT webservices provided located in UK
    • We outsource to fulfilment of some of our products to a number of suppliers based in the UK
    • We outsource the delivery of our products to a number of logistic companies based in the UK
    • We outsource the sending of our emails to a UK based email platform
    • We outsource the profiling of our data to a UK based Marketing company

    Your rights

    Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

    • Fair processing of information and transparency over how we use your use personal informationthat this Privacy Notice is already designed to address
    • Access to your personal information and to certain other supplementary information
    • Require us to correct any mistakes in your information which we hold
    • Require the erasure of personal information concerning you in certain situations
    • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
    • Object at any time to processing of personal information concerning you for direct marketing
    • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
    • Object in certain other situations to our continued processing of your personal information
    • Where the processing is based on your consent you may withdraw your consent at any time
    • Otherwise restrict our processing of your personal information in certain circumstances

    For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

    If you would like to exercise any of those rights, please:

    • Email us at sales@racking.com, write to Racking.com, Riga Wharf, Bristol Road, Gloucester, GL2 5DH or call 0800 140 4600
    • Let us have enough information to identify you [(e.g. account number, user name, registration details),
    • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
    • Let us know the information to which your request relates, including any account or reference numbers, if you have them

    If you would like to unsubscribe from any email communication you can also click on the ‘unsubscribe’ button at the bottom of the email communication. It may take up to 2 days for this to take place.

    Keeping your personal information secure

    We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

    We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

    How to complain

    We hope that our Data Protection Representative can resolve any query or concern you raise about our use of your information.

    The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

    Changes to this privacy notice

    This privacy notice was published on 18 May 2018 and last updated on 16 May 2018.

    We may change this privacy notice from time to time when we do we will inform you via our website.

    How to contact us

    Please contact us if you have any questions about this privacy notice or the information we hold about you.

    If you wish to contact us please send an email to sales@racking.com, write to Racking.com, Riga Wharf, Bristol Road, Gloucester, GL2 5DH or call 0800 140 4600.

    Cookies

    There is some mystery surrounding what a cookie actually is but it in simple terms it is a piece of data stored on your computer that acts as an identifier for when you visit the site again. A link is made between you and the information you have provided to the website through the cookie. Certain advantages of cookies are that it helps keep your shopping basket separate from other users, keeps items in your basket between visits and offers an express checkout option.

    It should be noted that cookies do not contain any personally identifying or financial information. The majority of web browsers automatically accept cookies; however your web browser can be altered to not accept them. If cookies are blocked it does prevent certain features of the website from working correctly.

    Racking.com uses user behavioural targeting to optimise the advertising we show you so that it is as relevant to you as we can possibly make it. This enables us and some of our partners to show you adverts based on your historical browsing on the Racking.com site. If you would  like to opt out of this targeting then please visit our cookies policy page where you can modify your preferences and opt out of the behavioural targeting (click the fourth tab, "How Do I Block Cookies?" and slide the switch to "Switch Cookies Off").

    For more information about our cookies, please visit our Cookie Policy page.

    .com/cookies">cookie policy).

How we use your personal information

We use your personal information to:

  • To provide goods and services to you and your organisation (including through our website). 
  • For basic profiling purposes (so we can take account of your preferences - this is not automated decision-making.
  • To let you know about goods and services in which you may be interested. If you have registered with us or placed an order you will receive email and postal communications. You may choose not to receive these.  Where we are required by law to obtain opt-in consent to market to you we will do so.
  • Assist in making general improvements to our services and analyse how our services are used.
  • Carry out and administer any obligations arising from any agreements entered into between you and us.
  • Contact you and notify you about changes to our services and orders.

 Who we share your personal information with

  • We routinely share name, postal address, email address, telephone number, mobile number credit or debit card details with our third-party suppliers’. For a list of our third-party suppliers’ see Third Party List below. This data sharing enables us to deliver goods and services to you. Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

  • The provision of name, postal address, email address, telephone number, mobile number credit or debit card details is required from you to enable us to deliver goods and services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

  • We will hold name, postal address, email address, telephone number, mobile number credit or debit card details for 6 years the period we are required to retain this information by applicable UK tax law.
  • We will hold name, postal address, email address, telephone number, mobile number for marketing purposes for a period of 4 years.

Reasons we can collect and use your personal information

As a business we rely in general on our legitimate interests in order to lawfully process your personal information.  We are processing your personal data in a business context and as part of a mutually beneficial relationship so we can provide you with the goods and services you want and to market you in accordance with your preferences – we need to process your personal data for these purposes and we have appropriate security and other safeguards in place.  On this basis given the nature of the personal data concerned we consider we are entitled to process the personal data concerned for our legitimate interests.

In addition, where we have a contract with you we may need to process your personal information to perform the contract and this is also a lawful basis for our processing.

We may also rely on your consent as the lawful basis processing where the law either requires us to obtain consent (e.g. for certain categories of electronic marketing) or where we as a marketing policy from time to time require your opt-in consent to marketing (notwithstanding our legitimate interests referred to above).

Transfer of your information out of the EEA

We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

  • To provide your name and address details so that our overseas suppliers can send you or your organisation the goods you or your organisation has ordered
  • To any outsourced service providers (currently such providers are in the UK – see Third Party List below).

Such countries do not have the same data protection laws as the United Kingdom and EEA. We will ensure that any transfer of your personal information will be subject to the appropriate or suitable relevant safeguards (e.g. European Commission approved contract) where required under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information please contact us (see ‘How to contact us’ below).

Third Party Supplier List

We provide data to those to whom we outsource the provision of services as follows:

  • We outsource the hosting of our website to an IT webservices provided located in UK
  • We outsource to fulfilment of some of our products to a number of suppliers based in the UK
  • We outsource the delivery of our products to a number of logistic companies based in the UK
  • We outsource the sending of our emails to a UK based email platform
  • We outsource the profiling of our data to a UK based Marketing company

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your use personal informationthat this Privacy Notice is already designed to address
  • Access to your personal information and to certain other supplementary information
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Where the processing is based on your consent you may withdraw your consent at any time
  • Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • Email us at sales@racking.com, write to Racking.com, Riga Wharf, Bristol Road, Gloucester, GL2 5DH or call 0800 140 4600
  • Let us have enough information to identify you [(e.g. account number, user name, registration details),
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • Let us know the information to which your request relates, including any account or reference numbers, if you have them

If you would like to unsubscribe from any email communication you can also click on the ‘unsubscribe’ button at the bottom of the email communication. It may take up to 2 days for this to take place.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that our Data Protection Representative can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy notice

This privacy notice was published on 18 May 2018 and last updated on 16 May 2018.

We may change this privacy notice from time to time when we do we will inform you via our website.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to sales@racking.com, write to Racking.com, Riga Wharf, Bristol Road, Gloucester, GL2 5DH or call 0800 140 4600.

Cookies

There is some mystery surrounding what a cookie actually is but it in simple terms it is a piece of data stored on your computer that acts as an identifier for when you visit the site again. A link is made between you and the information you have provided to the website through the cookie. Certain advantages of cookies are that it helps keep your shopping basket separate from other users, keeps items in your basket between visits and offers an express checkout option.

It should be noted that cookies do not contain any personally identifying or financial information. The majority of web browsers automatically accept cookies; however your web browser can be altered to not accept them. If cookies are blocked it does prevent certain features of the website from working correctly.

Racking.com uses user behavioural targeting to optimise the advertising we show you so that it is as relevant to you as we can possibly make it. This enables us and some of our partners to show you adverts based on your historical browsing on the Racking.com site. If you would  like to opt out of this targeting then please visit our cookies policy page where you can modify your preferences and opt out of the behavioural targeting (click the fourth tab, "How Do I Block Cookies?" and slide the switch to "Switch Cookies Off").

For more information about our cookies, please visit our Cookie Policy page.

Privacy Policy