Privacy Policy

At Racking.com we ensure that the information we receive remains confidential and is treated in accordance with all applicable Data Protection and consumer legislation.

When placing an order, or using the online form on our website, we need to know certain details (i.e. your name, postal address, e-mail address, telephone number and credit card details, etc) to process your purchase and to allow us to communicate with you. Racking.com never releases any of these personal details to an outside company for marketing or mailing purposes and requires them only to fulfil your order

We often use certain third parties to carry out specific tasks more efficiently. These tasks may include delivering consignments, completing orders, sending e-mails, processing credit card payments, and maintaining our customer database. The third parties, however, only have access to information that relates to carrying out tasks on Racking.com?s instructions. We will not disclose our customer's personal information unless obliged to, allowed to do so by law, or where we need to in order to run our business (e.g. where other parties are processing data for us). In such circumstances, we ask that those parties provide us with comprehensive confidentiality or non-disclosure undertakings.

We also collect information concerning marketing preferences and may therefore contact you with targeted offers and information relating to particular product updates. But we will only do so in accordance with your preferences and you can opt-out of these notifications by notifying us or, if logged in, by editing the preferences in your 'My Account' section.


How do we use your personal data?

Where appropriate, we use your personal data:

  • to provide goods and services to you or your organisation;
  • for basic profiling purposes;
  • to let you know about other goods and services in which you may be interested (unless you have requested otherwise);
  • to inform you about changes and improvements to this website;
  • to assist in making general improvements to our services;
  • to carry out and administer any obligations arising from any agreements entered into between you and us;
  • to contact you and to notify you about changes to our services or orders;
  • to analyse how our services are used.

Please note that if you if you register with us, or place an order with us, you will receive email communications alerting you to news and offers. You will receive these alerts unless you have advised us that you do not want to receive this information or have amended the preferences in your account details.

 

Sharing your information

We do not disclose any information provided by you to any third parties other than as follows: - if we are required to disclose information about you to our partners (i.e. courier companies and payment processors) to allow us to deliver goods and services to you;

  • if we are under a duty to disclose or share any personal data in order to comply with a legal obligation (i.e. if required to do so by a court order or for the prevention of fraud or other crime);
  • if you have agreed that the information may be shared in order to contact you about offers, discounts and other goods and services as set out above;
  • in order to enforce any terms and conditions or agreements for our Services that may apply;
  • if the information is part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. (If this occurs we will nevertheless take all of the necessary steps to ensure that your rights to privacy continue to be protected);
  • to protect the rights, property, or safety of Racking.com, our customers, or any other third parties.

Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.


Correcting Your Personal Information

We will take all reasonable steps in accordance with our legal obligations to update or correct any personally identifiable information in our possession.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our administrative costs in providing you with such details.


Links

This site contains links to other websites. We are not responsible for the privacy practices of these sites and you should therefore their relevant privacy policies. The policy described here, applies only to personal data collected by Racking.com.


Inaccuracies and corrections

We always try to keep personal data accurate and up to date so if you are aware of any errors or inaccuracies, then please advise us.


Changes to this policy

The Racking.com privacy policy may need to be changed at any time. You may therefore wish to check it each time you visit our website.


Transferring your information outside of Europe

The information you provide may be transferred to, and stored at, countries outside of the European Union (EU). By way of an example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take all necessary steps to ensure that your privacy rights continue to be protected as has been outlined in this privacy policy.

If you use our website while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.


Cookies

In simple terms a cookie is a piece of data that is stored on your computer and acts as an identifier when you visit a site again. A link is therefore made between you and the information you have provided to the website. Some particular advantages of using cookies are that they help to keep shopping baskets separate, they keep selected items in a basket between visits and they offer the customer an express checkout option.

Cookies do not contain any personally identifying or financial information and the majority of web browsers automatically accept them. We browsers can be altered not accept them but, if they are blocked, it may prevent certain features of the website from working correctly.

Racking.com uses user-behavioural targeting to optimise the advertising we show so that it is as relevant to each individual customer as we can possibly make it. This enables us and some of our partners to show adverts based on your historical browsing data. If you'd like to opt out of this targeting then please visit our cookies page where you can modify your preferences.

Privacy Policy