Why hasn’t my delivery arrived?

We use external couriers to deliver the majority of our orders and we monitor these couriers to ensure that they always achieve the delivery targets they have been given. We cannot, however, guarantee that they will always deliver on a specified date because of reasons outside of our control. On average, more than 95% of our orders do get delivered on the given date but some are susceptible to conditions outside of our control. On the few occasions that this happens, it is likely that your order will be delivered on the following day. We nevertheless suggest that if an order has not been delivered on the date you have been given, you contact our Customer Services Team on 01452 221443 (or e-mail us at customerservices@racking.com). We will then track your order and rearrange a delivery date that is convenient to you.

 

Why hasn’t my delivery arrived?